9.00 -17.00 
Ubiquiti UniFi Professional Site Support 1y Business Hours EU
One-year UniFi Pro Support subscription with business-hours access (8×5) in Europe. Includes remote diagnostics, configuration guidance, and prioritized assistance.
Ubiquiti UniFi Professional Site Support 8x5 1Y EU (UI-ProSupport-1Y-BH-EU-D)
Description
UI-ProSupport-1Y-BH-EU-D is a 12-month subscription to Ubiquiti's UniFi Professional Site Support, available during standard business hours (Monday to Friday, 8:00–17:00 local time). This support package is designed for UniFi deployments within the European Union and EMEA region, providing remote access to certified engineers for technical troubleshooting and infrastructure optimization.
The service offers prioritized issue handling during core working hours, covering diagnostic assistance, configuration consultation, and system maintenance guidance for all UniFi platforms. The subscription is activated digitally and linked to a specific UniFi Organization account.
Technical support is provided in English only – see full details at: ui.com/site-support
Main Features
- Business-hours technical support (Monday–Friday, 8:00–17:00 local time)
- 12-month subscription linked to one UniFi Organization
- Support for UniFi Network, Protect, Access, and Talk
- Remote diagnostics, configuration advice, and issue handling
- Priority-level assistance during support hours
- Direct access to Ubiquiti’s certified support team
| SKU | UI-ProSupport-1Y-BH-EU-D |
| Support Duration | 12 months |
| Support Hours | 8:00–17:00, Monday–Friday (local time) |
| Region | European Union / EMEA |
| Eligible Products | UniFi ecosystem only |
| Support Type | Remote technical assistance |
| Priority Level | Business Priority (within business hours) |
| Delivery Method | Digital license (linked to UniFi Organization) |
Summary
This support plan is suitable for businesses and system integrators operating UniFi infrastructure in the EU or EMEA region who require reliable, qualified assistance during standard business hours. It covers all software and hardware components within the UniFi ecosystem and offers centralized support under a single organization account.
UI-ProSupport-1Y-BH-EU-D provides structured UniFi Pro Support during business hours, combining expert technical assistance, configuration help, and issue resolution — tailored for organizations seeking SLA-backed support without full 24/7 coverage.
| Manufacturer | Ubiquiti |
|---|---|
| GPSR contact |
Ubiquiti International Holding B.V. Ekkersrijt 3102, 5692 CC Son en Breugel support@ui.com |
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