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Purchase and Return Policy
- Return Policy
- Order Cancellation
- Invoice Corrections
- International Shipping
- Insurance
- VAT
- Export Controls and Compliance
Return Policy
If you wish to return a product, PLEASE CONTACT US FIRST by fax at +48 32 335 12 49 or by e-mail at: pomoc@interprojekt.pl and submit an RMA form BEFORE returning your product. You will receive an RMA number, which must be included with the returned product. Otherwise, your request will NOT be processed and the shipment will be refused. Click here to fill out the RMA request form and obtain an RMA number.
All refunds will be credited at the lower of two values: the current market value or the purchase price. All returns are subject to a 15% handling/restocking fee. Products will not be accepted for return—whether for exchange or credit—without prior authorization. Returns for credit must be received within 30 days of the original invoice date. After this period, the product may be exchanged only if it is covered by warranty. Please contact us or check the product listings on our website for further warranty information.
All products must be returned in their original packaging, with all software, power supplies, cabling and other items intact; otherwise, the return will not be possible. If returned without the above items, advance replacement RMA charges will be applied accordingly.
RMA numbers are valid for a maximum of 30 days. When returning an item, it is important to return it with all accessories, manuals, cables, etc., in order to receive a refund or exchange, unless stated otherwise. Items returned without all accessories or items that are damaged will be subject to a minimum 15% restocking fee. Please pack the returned item in a shipping box with appropriate packaging. If you are unsure how to pack an item to ensure safe shipping, please contact us or a local freight company. A product returned with insufficient packaging will be refused and the warranty will be void. Before sending the shipment back to us, please place the RMA number on at least two sides of the outside of the shipping box.
Order Cancellation
The customer may cancel an order at any stage before payment is made. However, if you wish to cancel an order after sending payment, contact us IMMEDIATELY by phone or e-mail and we will provide further instructions. Orders that have already been shipped will be charged a 15% restocking fee plus shipping costs.
Invoice Corrections
If it is necessary to correct errors on structured invoices (KSeF), please use the forms below.
The correctly completed document should be sent to: orders@interprojekt.pl .
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Data correction (equivalent of the former correction note)
Choose this form Choose this form if the invoice contains an error in the buyer’s details (e.g., a typo in the name, an incorrect address) that does not affect the order value.
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Quantity / value correction
Choose this form Choose this form in the event of a return of goods (withdrawal from the contract), a complaint resulting in a price reduction, or when errors are found in quantities and amounts on the original invoice.
After receiving the request, we will issue a correcting invoice in the KSeF system. Under the applicable regulations, the moment of VAT reduction is the date the correction is issued in the system, without the need to return signed paper copies.
International Shipping
Orders shipped outside Poland are subject to higher international shipping rates, as well as applicable customs duties, fees and taxes, which are the customer’s responsibility. If you are ordering products to be shipped outside Poland, please note that you may be asked to verify your account information or provide a different payment method. This is for your protection and helps reduce fraud.
Shipping costs will be calculated individually for each order based on the size and weight of the ordered products, their value, and the shipping method selected by the customer (postal service, express shipment, air freight, etc.). For orders placed through this online store, the shipping cost will be calculated automatically during the checkout process. Once the ordering process is completed, you will receive an order confirmation with all costs included at your e-mail address. If a formal pro forma invoice is required, please add a note during the order or send an e-mail request in reply to the order confirmation message. Shipping transit time depends on the selected shipping method; for European transit times provided by UPS, please refer to the European Transit Time Maps.
Insurance
Shipping prices calculated by the online store may include or exclude transport insurance costs. This depends on your choice.
In the case of insured shipments, if an order is lost or damaged during transport, we will resend the ordered goods or, if this is not possible, refund the cost of the lost or damaged goods.
VAT (Value Added Tax)
All product prices are listed with and without VAT (Value Added Tax). The VAT rate in Poland is 23%. Customers from the European Union may purchase all our products without VAT only if they provide a VALID EU VAT ID number. Otherwise, the invoice will be issued with the applicable tax amount in force in the buyer’s country.
All customers from countries outside the European Union will receive an invoice without VAT, except for very small orders. In such cases, upon the customer’s request, the invoice may be issued with 23% VAT. Sometimes this may be cheaper for small orders, because the customer will avoid the costs of customs procedures in Poland and in the country of delivery.
Export Controls and Compliance
The Buyer/Distributor/Reseller/Customer is aware and acknowledges that the products, all hardware and software purchased from Inter Projekt S.A., registered in Poland (Tax ID: 6312516395), are subject to sanctions imposed by the European Union (EU), the United Nations (UN), the United States of America (e.g., the Office of Foreign Assets Control – OFAC) or other international organizations of which Poland is a member, as well as applicable national and international laws regarding export controls and economic sanctions, restrictions and/or regulations on anti-money laundering and counter-terrorist financing.
The Buyer/Distributor/Customer may not directly or indirectly sell, export, re-export, transfer, divert or otherwise make any Products available to any destination, entity or person prohibited under the laws or regulations of the European Union (EU), the United Nations (UN) and the United States of America.
EU sanctions and restrictions are based on Article 215 TFEU (Treaty on the Functioning of the European Union) and decisions adopted under the Common Foreign and Security Policy. These restrictions include, among others, the following countries and entities: Burundi, Central African Republic, Democratic Republic of the Congo, Guinea, Iran, Libya, North Korea, Somalia, Sudan, Syria, Crimea and Sevastopol, the Russian Federation, Belarus, Venezuela, as well as organizations, entities and persons indicated in the relevant legal acts. Sanctions regimes established at national level, by the USA and/or other international organizations may expand or supplement the scope of states, persons and/or entities defined in binding EU regulations.
More information can be found at:
https://www.gov.pl/web/mswia/lista-osob-i-podmiotow-objetych-sankcjami
https://www.sanctionsmap.eu/#/main
https://sanctionssearch.ofac.treas.gov/
https://scsanctions.un.org/consolidated/
Ubiquiti Export controls details
MikroTik Export controls details
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