9.00 -17.00 
Ubiquiti UniFi Professional Site Support 1y 24x7 EU
| Manufacturer | Ubiquiti |
|---|
One-year UniFi Pro Support subscription with 24/7 access in Europe. Includes certified remote assistance, technical diagnostics, and priority issue resolution.
Ubiquiti UniFi Professional Site Support 24x7 1Y EU (UI-ProSupport-1Y-24x7-EU-D)
Description
UI-ProSupport-1Y-24x7-EU-D is a 12-month enterprise support subscription for UniFi deployments in the EU and EMEA region. It offers 24/7 access to Ubiquiti-certified support engineers, providing direct technical assistance, system diagnostics, and prioritized handling of critical issues at any time, day or night.
This service is ideal for mission-critical environments that require continuous availability, direct communication with vendor-level experts, and compliance with internal SLA policies. The license is linked to a specific UniFi Organization and includes all associated hardware and software resources.
Technical support is provided in English only – see full details at: ui.com/site-support
Main Features
- 24/7 access to Ubiquiti Pro Support engineers
- Remote technical support, diagnostics, and configuration help
- Applies to all UniFi Network, Protect, Access, and Talk systems
- 12-month digital license assigned to UniFi Organization
- Priority issue resolution with enterprise response level
- Support available via web portal, email, and phone
| SKU | UI-ProSupport-1Y-24x7-EU-D |
| Support Duration | 12 months |
| Support Hours | 24 hours a day, 7 days a week |
| Region | European Union / EMEA |
| Eligible Products | UniFi ecosystem only |
| Support Type | Remote technical assistance |
| Priority Level | Enterprise (full-time priority) |
| Delivery Method | Digital license (linked to UniFi Organization) |
Summary
This plan is intended for organizations managing business-critical UniFi deployments where guaranteed availability, compliance, and immediate response are required. It ensures permanent access to vendor-level support and is compatible with all UniFi platforms. Once activated, the license provides comprehensive technical access under a single UniFi Organization.
UI-ProSupport-1Y-24x7-EU-D delivers continuous 24/7 professional support for UniFi infrastructures in Europe, offering premium response times, direct access to Ubiquiti engineers, and technical security for enterprise environments.
| Manufacturer | Ubiquiti |
|---|---|
| GPSR contact | Ubiquiti International Holding B.V. Ekkersrijt 3102, 5692 CC Son en Breugel support@ui.com |